1. Introduction

Ink Pixel LLC (“Ink Pixel,” “we,” “us,” or “our”) is a California-based digital services and publishing company. We are committed to protecting your personal information and respecting your privacy rights. This Privacy Policy describes how we collect, use, store, share, and protect personal information when you visit our website at inkpixelllc.com (the “Site”), contact us, or engage us for our services.

This Privacy Policy is governed by and complies with applicable United States federal law, the California Consumer Privacy Act of 2018 (“CCPA”) as amended by the California Privacy Rights Act of 2020 (“CPRA”), and, to the extent applicable, the General Data Protection Regulation (“GDPR”) for visitors and clients located in the European Economic Area (“EEA”) or the United Kingdom.

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details provided in Section 11 of this Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us, including:

  •       Your full name, email address, phone number, and mailing address. Contact Information:
  •       Company name, job title, company size, and industry type. Business Information:
  •       Briefs, manuscripts, outlines, images, business materials, and any other content you share with us in connection with a project. Project Information:
  •       Username and password if you register for an account on our website. Account Credentials:
  •       Messages, emails, chat logs, and other correspondence exchanged with our team. Communications:

2.2 Information Collected Automatically

When you visit our website, we and our third-party service providers automatically collect certain technical information, including:

  •       Your Internet Protocol (IP) address;
  •       Browser type, version, and language;
  •       Operating system;
  •       Referring and exit URLs;
  •       Pages viewed and time spent on each page;
  •       Date and time of your visit;
  •       Device type and screen resolution.

 

This information is collected through cookies, web beacons, and similar tracking technologies as described in Section 5 below.

2.3 Payment Information

We do not directly collect or store your payment card details. All payment transactions are processed through third-party payment processors, currently PayPal and Stripe. These processors collect and handle your billing information directly and are subject to their own privacy policies and security standards. We receive only confirmation of payment and high-level transaction identifiers.

2.4 Mobile & SMS Information

If you provide your mobile phone number via our website, contact forms, or any service engagement, you consent to receive SMS text messages from Ink Pixel LLC. We collect your mobile number for this purpose. Standard message and data rates may apply.

 

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  •       To process your orders, manage your project, and deliver the services you have engaged us to provide. Service Delivery:
  •       To respond to your inquiries, send project updates, provide support, and communicate about your account. Communication:
  •       To send newsletters, service announcements, and promotional offers that may interest you. You may opt out at any time (see Section 7). Marketing & Promotions:
  •       To analyze how our website is used, identify technical issues, and improve user experience. Website Improvement:
  •       To comply with applicable laws, regulations, legal processes, and governmental requests. Legal Compliance:
  •       To detect, investigate, and prevent fraudulent activity, security breaches, and other harmful conduct. Security:
  •       To manage our internal records, billing, and contractual obligations. Business Operations:

 

We will only use your personal information for the purposes identified above, or for purposes that are reasonably compatible with those purposes. We will not use your personal information in ways that are incompatible with the purposes described in this Policy without your consent.

 

4. How We Share Your Information

4.1 We Do Not Sell Your Information

Ink Pixel LLC does not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration. We do not share your personal information for third-party cross-context behavioral advertising.

4.2 Sharing With Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our business and delivering our services, including:

  •       Payment processors (PayPal, Stripe) for transaction processing;
  •       Website hosting and cloud infrastructure providers;
  •       Email communication and marketing platforms;
  •       Analytics providers for website performance monitoring.

 

These third-party service providers are authorized to use your personal information only to the extent necessary to provide services to us and are contractually bound to maintain the confidentiality and security of your information.

Important: Consent information collected for SMS messaging purposes is not shared with, sold to, or transferred to any third parties for marketing purposes under any circumstances.

4.3 Legal Compliance & Protection

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

  •       Comply with applicable law, regulation, legal process, or governmental request, including a valid subpoena or court order;
  •       Enforce or protect our rights under this Agreement or applicable law;
  •       Protect the safety, rights, or property of Ink Pixel LLC, our clients, or the public;
  •       Detect, investigate, or prevent fraud or other illegal activity.

4.4 Business Transfers

If Ink Pixel LLC is involved in a merger, acquisition, financing, reorganization, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. In such an event, we will provide you with reasonable prior notice by email or a prominent notice on our website, and the successor entity will be required to honor the terms of this Privacy Policy or provide you with a new policy and the opportunity to opt out.

 

5. Cookies & Tracking Technologies

5.1 What We Use

Our website uses cookies, web beacons (also known as pixel tags or clear GIFs), and similar tracking technologies to collect information about how you interact with our site. Cookies are small data files stored on your device that help us recognize you and improve your experience.

5.2 Types of Cookies We Use

  •       Required for the basic operation of the website, such as maintaining your session. These cannot be disabled. Essential Cookies:
  •       Allow us to remember your preferences and settings to enhance your experience. Functional Cookies:
  •       Help us understand how visitors interact with our website, which pages are most visited, and where improvements can be made. We may use third-party analytics providers such as Google Analytics for this purpose. Analytics Cookies:
  •       Used to deliver relevant advertising and track the effectiveness of our marketing campaigns. Marketing Cookies:

5.3 Web Beacons

Our website and emails may contain web beacons — small electronic files embedded in pages or messages — that allow us to measure how users interact with content, track email open and click rates, and compile aggregate usage statistics.

5.4 Managing Cookies

You may disable cookies through your browser settings. Please note that disabling certain cookies may limit your access to some features of our website. For information on how to manage cookies in your specific browser, consult your browser’s help documentation. You may also opt out of interest-based advertising by visiting the Network Advertising Initiative at www.networkadvertising.org.

 

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. All data transmitted through our website is protected using Secure Socket Layer (SSL) encryption.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of your personal information. If you have reason to believe that your data has been compromised, please contact us immediately using the information in Section 11.

6.1 Data Breach Notification

In the event of a security breach that affects your personal information, Ink Pixel LLC will notify affected individuals and relevant regulatory authorities in accordance with applicable California law (California Civil Code § 1798.82) and other applicable regulations. We will provide notification as promptly as practicable and no later than as required by law.

 

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Specifically:

  •       Client project data is retained for a minimum of three (3) years following the completion or termination of a project;
  •       Billing and transaction records are retained for a minimum of seven (7) years in accordance with tax and financial reporting obligations;
  •       Marketing preferences and email subscription records are retained until you unsubscribe or request deletion;
  •       Technical and analytics data is typically retained for up to twenty-four (24) months.

 

Upon the expiration of the applicable retention period, your personal information will be securely deleted, anonymized, or de-identified.

 

8. Your Privacy Rights

8.1 Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights regarding your personal information:

  •       You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it is used, and the categories of third parties with whom it is shared. Right to Know:
  •       You have the right to request that we delete your personal information, subject to certain exceptions. Right to Delete:
  •       You have the right to request that we correct inaccurate personal information we hold about you. Right to Correct:
  •       You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. As noted in Section 4.1, we do not sell or share your personal information for these purposes. Right to Opt Out:
  •       We will not discriminate against you for exercising any of these rights. Right to Non-Discrimination:

8.2 Rights Under GDPR (EEA & UK Residents)

If you are located in the European Economic Area or the United Kingdom, you have the following additional rights:

  •       To obtain a copy of the personal data we hold about you. Right of Access:
  •       To have inaccurate or incomplete personal data corrected. Right to Rectification:
  •       To request deletion of your personal data under certain circumstances. Right to Erasure:
  •       To request that we restrict processing of your data in certain circumstances. Right to Restriction:
  •       To receive your personal data in a structured, machine-readable format. Right to Data Portability:
  •       To object to our processing of your personal data for direct marketing or based on legitimate interests. Right to Object:
  •       Where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing. Right to Withdraw Consent:

 

Ink Pixel LLC processes personal data of EEA/UK residents on the basis of contractual necessity (to deliver our services), legitimate interests, legal compliance, and, where applicable, consent.

8.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us at (888) 682-7550 or via email at the address listed in Section 11. We will respond to your request within forty-five (45) calendar days. We may need to verify your identity before processing your request.

 

9. Marketing Communications & SMS Opt-Out

9.1 Email Marketing

By providing your email address to Ink Pixel LLC, you consent to receive marketing communications from us. You may opt out of marketing emails at any time by clicking the “unsubscribe” link in any marketing email you receive, or by contacting us directly using the information in Section 11.

Please note that even if you opt out of marketing communications, we may continue to send you transactional communications related to your account or active projects.

9.2 SMS / Text Messages

By providing your mobile phone number, you consent to receive SMS communications from Ink Pixel LLC, which may include project updates, service alerts, and promotional content. Standard message and data rates may apply.

You may opt out of SMS messages at any time by:

  •       Replying STOP to any SMS message from us;
  •       Contacting us directly via the information in Section 11.

 

Once you opt out, you will receive one final confirmation message and will not receive further SMS communications unless you re-subscribe.

Consent to receive SMS messages is not a condition of purchasing any product or service from Ink Pixel LLC.

9.3 Non-Transfer of Consent Data

We explicitly confirm that consent information collected for SMS and messaging purposes will not be shared with, sold to, or accessed by any third party for any purpose, except as required by law. This applies to all external partners and service providers involved in the delivery of our services.

 

10. Children’s Privacy (COPPA)

Our website and services are not directed to, and we do not knowingly collect personal information from, individuals under the age of thirteen (13). If you are under 13 years of age, please do not use our website or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will promptly delete that information. If you believe we may have collected such information, please contact us immediately using the details in Section 11.

 

11. Third-Party Links & Integrations

Our website may contain links to third-party websites or integrate with third-party platforms and services. This Privacy Policy does not apply to any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit. Ink Pixel LLC is not responsible for the privacy practices or content of any third-party websites.

 

12. Changes to This Privacy Policy

Ink Pixel LLC reserves the right to modify this Privacy Policy at any time. We will notify you of material changes by:

  •       Sending an email notification to the address on file in your account at least fifteen (15) days before the change takes effect; and/or
  •       Posting a prominent notice on our website indicating that the Privacy Policy has been updated.

 

Your continued use of our website or services following the effective date of any revised Privacy Policy constitutes your acceptance of the updated policy. If you do not agree to the revised policy, you must cease using our services and may request deletion of your personal data in accordance with Section 8.

 

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

 

Ink Pixel LLC — Privacy Inquiries

1177 Market Street, San Francisco, CA 94103

Phone: (888) 682-7550

Website: inkpixelllc.com

For California residents exercising CCPA/CPRA rights, please clearly identify your request type in your communication.

For EEA/UK residents exercising GDPR rights, please clearly identify the specific right you are exercising and provide sufficient information to verify your identity. 

We are committed to working with you to resolve any concerns about your privacy in a fair and timely manner.